Last updated: 12/4/2025
Thank you for visiting Shop Louisville Orthopaedics. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
Who We Are
Our website address is: https://shop.louisvilleorthopaedics.com.
We operate an online store that sells merchandise fulfilled through Printful and processes payments through Stripe.
Information We Collect
We collect personal information that you provide directly to us when placing an order, creating an account, or contacting us. This may include:
- Name
- Billing and shipping details
- Email address
- Payment information (processed securely by Stripe)
- Order details
- Optional account details if you create an account
We also collect technical information automatically through cookies and analytics tools to maintain site functionality and security.
Comments
If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media Uploads
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from uploaded images.
Cookies
We use cookies to improve your browsing experience.
Examples include:
- Saving your name, email, and website when leaving a comment
- Determining whether your browser accepts cookies
- Maintaining your login session and screen display settings
- Storing temporary information to help with editing or publishing content
- Maintaining items in your shopping cart
You can manage or disable cookies through your browser settings.
Embedded Content
Articles on this site may include embedded content such as videos, images, or articles. Embedded content from other websites will behave the same way as visiting those websites directly. These third parties may collect data, use cookies, or track your interactions.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Facilitate payments through Stripe
- Fulfill shipments through Printful
- Provide customer support
- Maintain and improve our website
- Prevent fraud and protect security
- Comply with legal obligations
Who We Share Your Data With
We share data only with trusted partners who help us operate our store.
This includes:
- Stripe (payment processing)
- Printful (order fulfillment and shipping)
- Spam detection services (such as Akismet or native WordPress tools)
- Web hosting and security providers
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
- Comments and their metadata are stored indefinitely
- User account information is retained as long as the account remains active
- Order data is retained for the period required by accounting and legal regulations
Users can edit or delete their personal information at any time, except for usernames.
Your Rights
You have the right to:
- Request a copy of the personal data we store
- Request that we delete your personal data
- Request corrections to inaccurate data
These requests exclude any data we are required to keep for administrative, legal, or security reasons.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Order information may be shared with Printful for production and shipping, and with Stripe for secure payment processing.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
clients@insightmg.com